INNtegrate is part of an award winning
Family owned and operated, Alliance is
consistently recognized by ATSI and CAMX as an award winning
INNtegrate's superior call handling
abilities are largely due to the Alliance Wireless Communications' team.
Ranked number 1 in North America in the 2005 and 2006 ATSI Award
of Excellence Program which is an international organization and
#2 in all of North America in 2007 by CAM-X (Canadian Call
Management Association). Mystery calls were judged in areas such
as courtesy, response time, accuracy, professionalism and
overall knowledge of the account.
Winners of the National CAM-X Award of Service Excellence for
nine straight years, ranking as #1 in all of Canada in 2002
backs up our commitment of providing our Clients with HIGH
QUALITY customer service CAM-X conduct Mystery calls on our
Clients lines to evaluate our service; judged in areas such as
courtesy, response time, accuracy, professionalism and overall
knowledge of the account.
Our Quality is your Assurance !!
Each and every call answered by our Telephone Receptionists
is digitally recorded
Calls are reviewed by the Vice President and the Operations
Equipment encompasses state of the art technology; this
enables our Telephone Receptionists to provide a more
effective and efficient service.
INNtegrate and Alliance Wireless Communications distributes performance
questionnaires to our clients, in order to receive comments
/ suggestions for their particular business.
An internal Award of Excellence for “Telephone Receptionist
of the Year” occurs each December. This standard of
monitoring our staff ensures that we are providing our clients with
the high quality, professional service they expect and
deserve. This testing is done on a quarterly basis with
every telephone receptionist.