Family owned and operated, Alliance is consistently recognized by ATSI and CAMX as an award winning company.INNtegrate's superior call handling abilities are largely due to the Alliance Wireless Communications' team.
Ranked number 1 in North America in the 2005 and 2006 ATSI Award of Excellence Program which is an international organization and #2 in all of North America in 2007 by CAM-X (Canadian Call Management Association). Mystery calls were judged in areas such as courtesy, response time, accuracy, professionalism and overall knowledge of the account.
Winners of the National CAM-X Award of Service Excellence for
nine straight years, ranking as #1 in all of Canada in 2002
backs up our commitment of providing our Clients with HIGH
QUALITY customer service CAM-X conduct Mystery calls on our
Clients lines to evaluate our service; judged in areas such as
courtesy, response time, accuracy, professionalism and overall
knowledge of the account.
Our Quality is your Assurance !!
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Each and every call answered by our Telephone Receptionists is digitally recorded
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Calls are reviewed by the Vice President and the Operations Manager regularly.
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Equipment encompasses state of the art technology; this enables our Telephone Receptionists to provide a more effective and efficient service.
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INNtegrate and Alliance Wireless Communications distributes performance questionnaires to our clients, in order to receive comments / suggestions for their particular business.
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An internal Award of Excellence for “Telephone Receptionist of the Year” occurs each December. This standard of monitoring our staff ensures that we are providing our clients with the high quality, professional service they expect and deserve. This testing is done on a quarterly basis with every telephone receptionist.
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