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How
do I get more information? |
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Answer: |
Everything can be done over the
phone. We will be more than happy
to answer your questions and
promptly fax or e-mail you a quote.
Please call 1-888-493-4144 |
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Will
I incur long distance fees Call
Forwarding from my location to
yours? |
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Answer: |
Absolutely not. INNtegrate will
provide you with a 1-800 # for Call
Forwarding purposes so you do not
incur long distance fees. |
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How
do I know My Calls are being handled
properly? |
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Answer: |
Each and
every call is digitally recorded for
quality control and can be provided
to our Clients upon request for
their own evaluation. In addition, INNtegrate
also provides a service called Voice
Record. This feature allows our
customers to actually listen to the
call as it occurs. This ensures
that our clients are satisfied with
the service their customers receive
from INNtegrate.. |
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How
can your Operators provide details
about my Inn? |
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Answer: |
INNtegrate will carefully
customize your account. We
circulate an account criteria
sheet to our new Clients
which include questions such as;
Do guests have their own
bathroom or is it a shared
facility?
Is there a telephone in each
room? Do your quests have access
to the internet?Can their
dietary needs be accommodated?
eg. Vegetarian,
low-sodium etc.
Any additional information,
directions etc will be added to
your account so we can fully
assist. If we cannot answer
their question we will simply
take their evening and day time
phone # and tell them that the
Inn Keeper will be contacting
them ASAP (or warm transfer the
call directly to you).
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How
do you know when to answer my calls
? |
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Answer: |
There
are a number of methods by which
INNtegrate can answer calls on your
behalf by way of features you have
installed on your phone number.
Standard call forwarding which
allows you to control when you would
like us to handle incomming call.
There are also automated features
that allow us to answer if your
line is occupied or if it rings more
than a programmed number of times. |
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Can I
be billed in Canadian or US dollars? |
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Answer: |
Absolutely. Your invoice can be sent
to you in Canadian or US dollars. |
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Is
there an advantage to dealing
locally? |
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Answer: |
We make
it seamless! We ensure that we have
accurate directions to your
business, and answer any questions
which would be covered in your
frequently asked list and we will
even be able to send your callers
directions to your business from
anywhere in North America! |
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Where
are you located? |
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Answer: |
200
Binnington Crt., Kingston, Ontario
Canada; halfway between Toronto and
Ottawa.
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What
happens if one of my Guests receives
an Emergency call in the middle of
the night and the line is forwarded
to Inntegrate? |
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Answer |
You have
2 options; we can place the caller
on hold and call back to your back
line, your cell or your Res and
'patch' the call or we can take
the callers name and phone # and get
the details to you ASAP |
